Solutions for IT Workflow Owners
Transform your IT service delivery with solutions that slash resolution times, automate routine tasks, and create effortless employee experiences—all while reducing your team's workload.
Schedule a ConsultationThe IT Service Delivery Challenge
IT workflow owners face mounting pressure to deliver faster, better service with constrained resources. As organizations grow and technology environments become more complex, traditional support models struggle to scale effectively.
Our research shows that IT teams spend up to 40% of their time on repetitive tasks that could be automated, while end users report growing frustration with resolution times and complex self-service options.
Key Challenges We Solve:
Our Solutions for IT Workflow Owners
Comprehensive tools and strategies that transform IT service delivery and workflow efficiency.
Intelligent Workflow Automation
End-to-end automation that eliminates manual steps and decisions for common IT processes and requests.
Key Benefits:
- Automate 85% of routine tasks and approvals
- Reduce resolution times by 67% on average
- Scale service delivery without adding headcount
- Free up IT staff for high-value strategic work
Enhanced Self-Service Portal
User-friendly, AI-powered self-service that employees actually use, reducing tickets while improving satisfaction.
Key Benefits:
- Increase self-service adoption by 250%
- Deflect 60-75% of common support requests
- Provide 24/7 issue resolution capabilities
- Boost end-user satisfaction scores by 42%
System Integration Framework
Pre-built connectors and APIs that seamlessly link your IT tools, eliminating data silos and manual transfers.
Key Benefits:
- Connect ITSM, HRIS, and other enterprise systems
- Eliminate duplicate data entry and errors
- Enable end-to-end process visibility
- Create frictionless cross-department workflows
Service Analytics Platform
Advanced metrics and insights that identify bottlenecks, predict issues, and optimize your service delivery.
Key Benefits:
- Identify service bottlenecks automatically
- Predict demand spikes before they impact users
- Track meaningful service KPIs beyond tickets
- Demonstrate IT's business value to leadership
Success Metrics
Our IT workflow clients achieve transformative results that redefine service delivery expectations:
Financial Services Firm Cuts IT Resolution Time by 73%
A growing financial services company with 2,500 employees was struggling with a backlog of IT tickets, slow resolution times, and mounting frustration from both employees and the IT team.
Challenge
Average ticket resolution time of 76 hours was impacting productivity across the organization.
Solution
We implemented our Intelligent Workflow Automation and Enhanced Self-Service Portal with AI-powered routing.
Results
Resolution time dropped to 20 hours (73% improvement), self-service adoption rose by 215%, and the IT team reclaimed over 1,250 hours per month for strategic initiatives.
For years, we were trapped in a cycle of increasing ticket volumes and manual workarounds. QueryNow didn't just automate our workflows—they completely transformed how we approach service delivery.
Their solutions have reduced our average resolution time by 67% while handling a 34% increase in service volume with the same team size. Best of all, we've shifted from being seen as a cost center to a strategic enabler for the business.
Our Implementation Approach
A proven methodology that delivers rapid results while minimizing disruption:
Discovery & Assessment
We analyze your current workflows, identify automation opportunities, and calculate potential time and cost savings.
Quick-Win Deployment
We implement high-impact automation for your most problematic workflows within the first 30 days.
Full Solution Implementation
We deploy our complete workflow solutions, integrate with your existing systems, and train your team.
Continuous Optimization
We provide ongoing insights, workflow refinements, and new automation opportunities as your needs evolve.
Transform Your IT Service Delivery
Schedule a consultation to discover how our solutions can help you automate workflows, slash resolution times, and deliver exceptional service experiences.