Privacy Policy

QueryNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

This Privacy Policy applies to all information collected through our website, services, and any related services, sales, marketing, or events (collectively, the "Services").

Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Job title and company information
• Information you provide in forms, surveys, or other interactive features
• Information contained in your communications with us
• Payment information when purchasing our services

Automatically Collected Information

When you access our Services, we may automatically collect certain information about your device and usage of the Services. This information may include:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location information (general location based on IP address)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third parties including business partners, marketing agencies, and data providers. This information may be combined with other information we collect about you.

We use the information we collect for various business and commercial purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Responding to your inquiries and providing customer support
• Sending administrative information, such as updates to our terms and policies
• Sending marketing and promotional communications (with your consent where required by law)
• Personalizing your experience with our Services
• Analyzing usage patterns to improve our website and services
• Protecting our Services and preventing fraud
• Complying with legal obligations

Legal Basis for Processing (for EEA, UK, and Swiss Residents)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we only process your personal information when we have a valid legal basis to do so. Our legal bases for processing include:

• Consent: When you have given us permission to process your personal information for specific purposes.
• Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests are not outweighed by your rights and interests.
• Legal Obligation: When processing is necessary to comply with a legal obligation.

We may share your information in the following situations:

• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments and testing
• Access controls and authentication procedures
• Employee training on data protection

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

Marketing Communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

Rights for EEA, UK, and Swiss Residents

If you are located in the EEA, UK, or Switzerland, you have certain rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to rectification of inaccurate personal information
• Right to erasure of your personal information
• Right to restriction of processing of your personal information
• Right to data portability
• Right to object to processing of your personal information
• Right to withdraw consent at any time, where we rely on consent to process your personal information

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.