RAG and Knowledge AI Services
Give Copilot and your apps trusted knowledge with permissions and citations. Launch in 60 to 90 days.
Who This Is For
IT and digital workplace teams
Knowledge managers and librarians
Compliance and information governance
Teams needing reliable answers across SharePoint, OneDrive, and approved external sources
What You Get in 60 to 90 Days
Permission-aware knowledge hub with citations
Respect existing access controls while providing transparent source references
Source inventory, owners, freshness rules
Complete catalog of content sources with ownership and update schedules
Connectors for Microsoft Graph and approved tools
Secure integrations to SharePoint, OneDrive, Teams, and vetted external sources
Safe prompts that prevent risky responses
Pre-tested prompt patterns that avoid sensitive or compliance-risky outputs
Telemetry for unanswered queries and content gaps
Track what users ask and where knowledge is missing
Runbooks and owner training
Clear processes and training for ongoing knowledge management
Outcomes
Faster time to a trusted answer
Higher adoption because answers cite sources
Fewer tickets caused by missing or stale content
A living content map with owners and refresh cycles
90-Day Plan
Discovery & Planning
Source inventory, permissions review, tagging model, safe prompts starter set
Build & Integration
Connector setup, citation checks, permission tests, dashboards
Pilot & Refinement
Pilot cohort enablement, content fixes, prompt tuning
Launch & Handover
Runbooks, refresh cadence, handover
Architecture at a Glance
- Identity and access with Entra ID
- Microsoft Graph retrieval
- Approved external connectors
- Chunking and metadata strategy
- Re-ranking and citations
- Telemetry and owner alerts
Integrations
- SharePoint, OneDrive, Teams
- Confluence and approved wikis
- Power Platform for light workflows
- Power BI for usage dashboards
Security & Compliance
- Least privilege access controls
- Sensitivity labels and DLP policies
- Red-team prompts for sensitive topics
- EU data boundary alignment available
Ready to Build Trusted Knowledge?
Start with a 2-week assessment and get a clear path to production.