Guides for practice administrators
How to prepare prior authorization packets and route incoming faxes, with patient-data controls and staff review.
- How to automate prior authorization in 2026 without losing control of the packetPrior authorization takes an average of 13 hours of physician and staff time a week for each physician, according to the AMA. New CMS deadlines shortened payer decisions for some plans and left the packet work with your team. Here is how to split that work between an agent and your coordinators.
- Is ChatGPT HIPAA compliant? AI tools, BAAs and patient data in a medical practiceNo AI tool is HIPAA compliant on its own. Whether a practice may put patient information into one depends on the plan, a signed business associate agreement, the features it covers and how the tool is set up. This is general information drawn from HHS guidance and the regulations.
- How to automate fax and referral intake in a medical practiceFax is still how referrals, records and payer letters reach most practices. Going digital moved the pages into an inbox, and someone still checks each page before filing it. Here is how to hand that first pass to an agent without filing a page to the wrong chart.
- Insurance eligibility verification automation for medical and dental groupsEligibility and benefits checks are the largest administrative cost CAQH measures in medical care. The coverage check is the easy part. The time goes into benefit detail and exceptions, which an agent can prepare overnight for your front desk to review.