What we do

Zoho administration and support, with an AI front end on top.

We administer and support Zoho CRM, Creator, Backstage, Campaigns, Flow and Desk on a monthly retainer. When your members or staff need something faster than the Zoho screens, we build a front end that reads and writes through Zoho, so Zoho stays your system of record.

How the front end works with Zoho

What it costs

$750a month, starting retainer

Zoho administration and support for a small organization. Larger setups are quoted once we have seen them.

Work beyond the retainer: $75 an hour
Setup fee: None
Zoho license feesthey stay with you, billed by Zoho directly: Paid to Zoho
AI front enda separate build, quoted after scoping: Fixed price

How the retainer works

Who we did it for

A Dallas entrepreneur network chapter: A member-based nonprofit. We are rebuilding the member experience on the chapter's existing Zoho stack, work in progress in 2026.
A European industrial manufacturer: Zoho CRM implementation plus Zoho Creator apps for a company with operations in several countries.
A second European client: Zoho CRM and Zoho Creator work.

We keep these clients unnamed on our website, and references are available on request. QueryNow has shipped 200+ production systems since 2014.

Who we are

What we want from you

Tell us which Zoho apps you run and what needs attention.

We work with member-based organizations, multi-chapter networks and companies that run their operations on Zoho CRM and Zoho Creator. Your admin team keeps working in Zoho as before. We pick up the requests that pile up, and when it helps, we put a faster front end in front of the people who use your data every day.

What we do with Zoho

The Zoho work we take on.

Most clients start with administration and support on a monthly retainer. Work beyond the retainer is $75 an hour, and larger projects, such as moving an app between Zoho Creator and Zoho CRM, are quoted separately.

Administration and support on retainer

Day-to-day requests and fixes across Zoho CRM, Zoho Creator and Zoho Campaigns, including the reports and dashboards your team relies on.

Events in Zoho Backstage

Event pages and registration in Zoho Backstage, with attendee records kept in step with the contacts in Zoho CRM.

Automation with Zoho Flow

Automations between Zoho apps and the other tools you use, and the repairs when a connected service changes.

Support tickets in Zoho Desk

Ticket queues and assignment rules for member or customer support, with each ticket linked to its contact in Zoho CRM.

Zoho CRM and Zoho Creator implementation

New Zoho CRM setups, and Zoho Creator apps for processes that do not fit a standard module.

Member and event operations

For member-based organizations and multi-chapter networks: memberships and renewals, chapter records, event calendars and the campaigns around them.

AI front end, Zoho underneath

How we combine an AI front end with Zoho.

Zoho stays the system of record for members, contacts, events and payments. On top of it we build a fast front end that members, customers or staff actually use, for search, directories, event discovery and self-service. The front end reads and writes through Zoho's APIs, so your data never forks into a second database that someone has to reconcile later.

AI goes where it saves people time. It can answer member questions from your organization's own content, find duplicate records and gaps in the data, draft follow-ups for staff to approve, and route support tickets to the right person. Where Zoho's own assistant, Zia, can do the job inside Zoho, we use it. Any AI that runs outside Zoho only processes the data the agreed service needs.

Your admin team keeps working in Zoho as before, with the same records and reports. Nobody has to learn a second admin tool, and if the front end is ever switched off, everything is still in Zoho.

What runs where

Where each part lives.

The same split applies whether the front end serves members, customers or your own staff.

Part	Where it runs	Who works in it
Members, contacts, events and payments	Zoho, as the system of record	Your admin team, in Zoho as before
Search, directories, event discovery and self-service	The front end we build, reading and writing through Zoho's APIs	Members, customers or staff
AI inside Zoho	Zia, wherever it covers the job	Your admin team
AI outside Zoho	A separate service that processes only the data the agreed work needs	Staff, who approve what it drafts

How it works

How the retainer works.

Inside your existing setup

We work in the Zoho you already have. There is no rebuild and no migration to get started.

Named accounts

Everyone from QueryNow who works in your Zoho signs in with their own named account and multi-factor sign-in.

Access by team and module

Our access is limited to the teams and Zoho modules the agreed work needs.

Response times

First response within 4 business hours, and within 1 hour for critical issues.

Data stays in Zoho

Your records stay in Zoho, and GDPR is our baseline for handling them wherever your members are.

Simple billing

One monthly retainer with no setup fee. Work beyond it is $75 an hour, and Zoho bills your licenses directly.

Our method

How a Zoho engagement starts.

Walk through your Zoho

Before we start

We go through your Zoho apps and open requests with your admin team and agree what the retainer covers.

Support on retainer

Every month

Named QueryNow staff handle requests and fixes inside your setup, with a first response within 4 business hours.

Add a front end when it helps

When you are ready

An AI front end is a separate fixed-price build, scoped and quoted on its own, with Zoho kept as the system of record.

Compliance & security

GDPR as the baselineNamed accounts with multi-factor sign-inAccess scoped by team and moduleRecords stay in ZohoEU AI Act-aligned delivery

Pricing

From $750 a month

Zoho administration and support on retainer for a small organization. Work beyond the retainer is $75 an hour with no setup fee, and your Zoho license fees stay with you, paid to Zoho directly.

Tell us about your Zoho setup →

Questions buyers ask.

Do you work inside our existing Zoho setup?

Yes. We work in the Zoho apps and automations you already have, with no rebuild to get started. Your admin team keeps working in Zoho as before.

Do you support Zoho Creator and Zoho CRM?

Yes, both. Moving an app or process from Zoho Creator to Zoho CRM, or the other way, is a separate piece of work that we quote on its own.

How do you handle our data and privacy?

Everyone from QueryNow who works in your Zoho uses a named account with multi-factor sign-in, and our access is scoped to the teams and modules the work needs. GDPR is our baseline wherever your members are, and your data stays in Zoho. Any AI service outside Zoho only processes the data the agreed service needs.

How fast do you respond?

You get a first response within 4 business hours. Critical issues get a response within 1 hour.

Can you add an AI front end later?

Yes, as a separate fixed-price build. We scope it once we know your Zoho setup, and because Zoho stays the system of record, your admin team keeps working the way it does today.

Tell us how your organization uses Zoho.

Send a short note on the Zoho apps you run and what needs attention. We reply within 4 business hours and tell you what a retainer would cover.