Warranty claims checked against the serial before your administrator opens them
Every warranty claim asks the same questions: is this serial covered, has it failed before, what failed and does the part need to come back. Answering them means reading attachments and searching several systems. The agent prepares the answers with the evidence attached, and your warranty administrator makes every decision.
Examples use invented names and figures.
What the agent does
- Step 1Reads the claim
From the dealer portal or the warranty mailbox. It pulls the serial, the failure description, operating hours, photos and the parts replaced.
- Step 2Checks entitlement and history
Ship or commissioning date, warranty term, hours and registration, plus any earlier claims or repairs on the same serial.
- Step 3Drafts the decision file
A proposed failure code from your list with the evidence, the return decision under your rules with the RMA drafted, the reply to the claimant and, for purchased components, the supplier recovery claim.
- Step 4Routes it
Clear-cut claims go to the administrator's queue for approval. Anything that mentions an injury or a failed safety function goes straight to quality on the escalation path agreed during scoping, and nothing is sent to the claimant.
Every credit and every rejection stays with your warranty team, and goodwill is always a person's call. Safety signals go straight to quality and product safety, because reporting and corrective action duties sit with people. A claim that might involve safety stays open until a person closes it.
- Days from claim received to decision
- Share of drafts approved without edits
- Supplier recovery claims filed and accepted
- Claims reopened after a decision
- Safety signals routed, with time to first response
Questions about this agent
What happens when a claim mentions an injury?
It skips the queue. The agent sends it straight to quality and product safety with the evidence attached and sends nothing to the claimant. You agree the escalation target and a fallback alert path during scoping. Your people decide on any reporting or corrective action.
Does it work with dealer portals?
If the portal sends claims by email or an export, the agent reads them as they arrive. If it has an API, the agent can also write the draft decision back for approval. Scoping confirms the path before we price the build.
Which systems does it work with?
We scope builds for SAP S/4HANA and SAP ECC, Dynamics 365 Field Service, Salesforce Field Service and ServiceMax, plus the mailboxes and dealer portals where claims arrive. Scoping confirms the connection path for your setup.