Guides for agency owners
What AI can and cannot do for an independent agency today, written for principals and operations managers, not for technologists.
- How to automate certificate of insurance requests without adding E&O exposureCertificates are the most predictable work on a commercial lines desk and the easiest to get wrong under time pressure. Here is how to split the work between an agent and your CSRs, with the controls your E&O carrier will ask about.
- AI for independent insurance agencies in 2026: where the staff hours really areMost agencies now use some AI, usually for marketing copy. The bigger payoff sits in service and renewal work that CSRs and account managers do every day. Here is where to look and how to count it.
- A principal's checklist for AI renewal and coverage comparisonCoverage comparison is where AI saves account managers real hours and where a missed change does the most damage. This checklist covers what to feed the agent, what it must extract, and who signs off.
- How AI agents connect to your agency management systemThe first question every principal asks is whether an AI agent can work with their management system. The honest answer depends on your system, your edition and your contract. Here is how to think about the options.
- The EU AI Act AI literacy duty: what insurance brokers need to documentIf your brokerage in Germany or elsewhere in the EU uses any AI tool, Article 4 already applies to you. The requirement is modest and practical. Here is what it asks, what good documentation looks like, and how UK brokers differ.
Not ready for a sprint? Run the audit yourself.
The Agency Hours Audit is a free workbook: a one-week tally sheet for your service team, a table that ranks workflows for automation, the questions to ask any AI vendor and a 30-day starter plan.
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